Refund policy
Return and Refund Policy
We offer a 60-day return policy, which means you have 60 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it: unused, unworn, with all tags attached, and in its original packaging. You will also need your receipt or proof of purchase.
To start a return, please contact us at:
Please note that approved returns must be shipped to the following address:
5 rue de l'hôpital
71480 Cuiseaux
France
Return shipping costs are the responsibility of the customer unless the item received is defective, damaged, or incorrect.
Items returned without prior return authorization will not be accepted.
If your return is approved, we will provide instructions on how and where to send your package.
For any return-related questions, you can contact us at:
contact@elariae.com
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong product. We will review the issue and work with you to resolve it as quickly as possible.
Non-Returnable Items
Certain types of items cannot be returned, including:
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Due to the nature of this product, customers must follow the cleaning and hygiene instructions before returning the device. Returns may be refused if the product is returned in an unsanitary condition or if required components are missing.
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Personalized or customized products;
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Gift cards;
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Clearance or sale items.
We also do not accept returns of hazardous materials, flammable liquids, or gases.
If you have questions about whether your item is eligible for return, please contact us before sending your product back.
Exchanges
The fastest way to receive the product you want is to return your current item (if eligible), and once your return has been accepted, place a separate order for the new item.
European Union 14-Day Right of Withdrawal
If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of receiving your item, without providing a reason.
To qualify for a return under this right, the item must be unused, in the same condition as received, with original packaging and proof of purchase.
This right may not apply to products that have been opened or used when health protection or hygiene reasons prevent resale.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, your refund will be automatically issued to your original payment method within 10 business days.
Please note that your bank or credit card company may require additional processing time before the refund appears on your account.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at: